Effective Date: 01-01-2020
Welcome to AllCDKeys.co.uk (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1) Who We Are

Website: AllCDKeys.co.uk
Business Type: Digital products retailer (game keys, software licences, subscriptions, top-ups)

If you have questions about this policy, please contact us using the details in Section 11.

2) What Information We Collect

We may collect the following types of personal data:

A) Information You Provide Directly

  • Full name
  • Email address
  • Billing address
  • Order details (products purchased, transaction history)
  • Account login details (username/password — password stored securely and encrypted)
  • Customer support messages and attachments

B) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device type and browser type
  • Operating system
  • Pages visited and browsing activity
  • Date/time of access
  • Referring website/source

C) Payment Information

Payments are processed using secure third-party payment providers.
We do not store full card details on our servers.

3) How We Use Your Information

We use your data for the following purposes:

To Provide Our Services

  • Create and manage your customer account
  • Process orders and deliver digital products
  • Send order confirmations and delivery emails
  • Provide customer support and respond to enquiries

For Security & Fraud Prevention

  • Detect and prevent fraud, abuse, or unauthorised access
  • Verify transactions and protect customers

For Website Improvements

  • Improve website performance and user experience
  • Diagnose technical issues

Marketing (Optional)

If you opt in (where required), we may send you marketing emails about offers or product updates.
You can unsubscribe at any time.

4) Legal Basis for Processing (UK GDPR / GDPR)

We process your personal data under the following legal bases:

  • Contract: to fulfil your order and deliver digital products
  • Legal obligation: to comply with legal/accounting requirements
  • Legitimate interests: fraud prevention, improving services, website security
  • Consent: for optional marketing communications and certain cookies

5) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • keep you logged in
  • remember cart items
  • enable checkout and account functions
  • analyse traffic and website performance
  • support fraud prevention and security

You can control cookies through your browser settings.
Disabling cookies may impact website functionality.

6) How We Share Your Information

We do not sell your personal data.

We may share your information only where necessary with trusted third parties, such as:

  • Payment processors (to complete transactions)
  • Fraud prevention services (to reduce scams and chargeback abuse)
  • Email delivery services (order emails & notifications)
  • Analytics providers (e.g., traffic measurement and performance)
  • Hosting and security providers (website operation and protection)

Third parties only receive the data necessary to perform their services and must protect it securely.

7) Data Retention

We keep your personal data only as long as necessary for:

  • providing services and customer support
  • legal compliance (accounting/tax requirements)
  • fraud prevention and dispute handling

When data is no longer required, we securely delete or anonymise it.

8) How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal information, including:

  • SSL encryption (secure HTTPS connection)
  • secure payment processing via trusted providers
  • restricted staff access to customer data
  • monitoring for malicious/fraudulent activity

However, no online system is 100% secure. You use our website at your own risk.

9) Your Rights

Depending on your location (UK/EEA), you may have the right to:

  • request access to your personal data
  • request correction of inaccurate information
  • request deletion of your personal data (where applicable)
  • object to processing or request restriction
  • withdraw consent at any time (for consent-based processing)
  • request data portability

To exercise these rights, contact us using the details in Section 11.

10) Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy policies or content of external websites.

Please review the privacy policy of any third-party site you visit.

11) Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Support: via our Support Ticket page
Email: admin@allcdkeys.co.uk

12) Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be published on this page with a revised effective date.