Welcome to AllCDKeys.co.uk. We are committed to providing genuine digital products and professional customer support. Please read this Refund & Return Policy carefully before placing an order.

Because our products are digital goods (game keys, software licences, top-up codes, subscription codes), refunds are subject to specific conditions.

1. General Refund Policy

Digital Products

All products sold on AllCDKeys.co.uk are delivered digitally. For this reason:

  • Refunds are only available for digital products that have not been redeemed, activated, or used.
  • Redeemed/activated digital codes are non-refundable under any circumstances.

Replacement Policy (Invalid/Defective Keys)

If a product is delivered but is found to be invalid, defective, or not working, we will provide:

✅ a replacement key/code (immediately where possible)
or, if replacement is not possible, ✅ a refund or store credit, depending on the case.

2. Refund Request Timeframe

To be eligible for a refund request:

  • Refund requests must be submitted within 7 days of purchase.
  • Requests submitted after 7 days may not be eligible.

3. Refund & Resolution Process

Step 1 — Contact Support

To request a refund, replacement, or exchange, please contact our customer support team via:

  • Support Ticket (recommended)
  • Live Chat (if available)

Please provide:

  • Order number
  • Email used at checkout
  • Clear description of the issue
  • Screenshots of any error message (if applicable)

Step 2 — Review & Verification

Our team will review your request and may perform verification checks such as:

  • checking delivery and product status
  • confirming whether a key has been redeemed/activated
  • reviewing region/platform compatibility

Step 3 — Approval & Processing

If approved:

  • refunds are processed to the original payment method
  • processing time is usually 5–7 business days, depending on your payment provider/bank

4. Non-Refundable Items & Situations

Refunds will not be issued for:

❌ Products that have been redeemed, activated, or used
❌ Products purchased incorrectly (wrong platform / wrong edition / wrong region), after delivery
❌ Incompatibility with your device/system requirements
❌ Changes of mind after delivery
❌ Orders where the customer has shared the key/code or account access
❌ Issues caused by third-party platforms (Steam/Xbox/PSN etc.) outside our control

Important: Please review the product page carefully (platform, edition, region restrictions) before purchase.

5. Exchanges

5.1 Defective / Invalid Products

If you receive a key/code that is defective or invalid:

  • contact us immediately
  • we will verify the issue
  • we will provide a replacement key/code where possible

5.2 Incorrect Purchases

If you accidentally purchased the wrong product (wrong region/platform/edition), please contact us within 24 hours of purchase.

We may be able to exchange the item only if:

  • the key has not been delivered/redeemed/used
  • the correct item is available in stock
  • the request meets eligibility conditions

6. Fraud Prevention & Verification

To protect customers and prevent fraud, some orders may be held for verification. We reserve the right to:

  • request additional order verification
  • refuse a refund if fraud or abuse is suspected
  • suspend accounts involved in chargeback abuse

7. Chargebacks & Payment Disputes

If you initiate a chargeback without contacting our support team first, your account may be suspended during investigation.

We strongly recommend contacting support so we can resolve the issue quickly and professionally.

8. Contact Customer Support

If you need help with a refund, replacement, or exchange:

✅ Support Ticket: via our Support page
✅ Live Chat: if available on the website
✅ Email: admin@allcdkeys.co.uk

We aim to respond as quickly as possible.

Final Note

At AllCDKeys.co.uk, customer satisfaction is a priority. We aim to resolve all issues promptly and fairly to ensure a smooth and secure shopping experience.

Thank you for choosing AllCDKeys.co.uk.