Terms & Conditions

Effective Date: [Insert Date]
These Terms & Conditions (“Terms”) govern your use of AllCDKeys.co.uk (the “Website”) and any purchase made through the Website. By accessing our Website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website.

1) About Us

AllCDKeys.co.uk (“we”, “us”, “our”) is an online retailer providing digital products, including game keys, software licences, subscriptions and top-up codes.

2) Definitions

For the purposes of these Terms:

Digital Product: any product delivered electronically such as keys/codes/licences/subscriptions.
Order: a purchase made through the Website.
Customer/User: any person browsing or placing an order through the Website.

3) Eligibility

To use this Website and place an Order, you must:

be at least 18 years old (or have permission from a legal guardian), and
provide accurate, complete and truthful information at checkout.

We reserve the right to refuse service, cancel orders, or limit access at our discretion where misuse or fraud is suspected.4) Digital Products & Delivery

4.1 Digital Delivery Only

All products sold on AllCDKeys.co.uk are delivered digitally.
No physical shipping applies and no tracking number is provided.

4.2 Delivery Method

Keys/codes may be delivered through:

your AllCDKeys.co.uk account dashboard
email delivery (where applicable)

4.3 Delivery Time

Most products are delivered instantly. Some orders may require manual processing or verification and may take up to 1–24 hours.

5) Product Information & Compatibility

We aim to provide accurate product details including:

platform requirements (Steam/Xbox/PlayStation etc.)
region restrictions
edition and activation details

It is the customer’s responsibility to confirm that:

the product works in their region,
the product matches their platform/account,
their system meets the requirements (for PC).

We are not responsible for incorrect purchases made by the customer.

6) Pricing & Payment

6.1 Pricing

Prices displayed on the Website are subject to change at any time.
The final price is the amount shown at checkout.

6.2 Payment Processing

Payments are processed securely through third-party payment providers.
We do not store full payment card information.

6.3 Failed or Reversed Payments

If payment fails, is reversed, or is deemed unauthorised:

the order may be cancelled, and
delivery may be blocked or revoked where possible.

7) Fraud Prevention & Order Verification

To protect customers and prevent fraud, we reserve the right to:

request additional verification,
hold an order for review,
cancel suspicious orders.

If verification is required, delivery may be delayed until checks are completed.

8) Returns, Refunds & Replacements

8.1 Digital Goods Policy

Due to the nature of digital products:

redeemed/activated digital products are non-refundable
refunds are only possible for eligible cases in line with our Refund Policy

8.2 Invalid / Defective Keys

If a key/code is defective or invalid, we may:

replace the key/code, or
provide a refund/store credit where replacement is not possible

You may be required to provide evidence such as screenshots and activation attempts.

For full details, please refer to our Refund Policy.

9) Chargebacks & Disputes

Customers must contact our support team first to resolve issues.
If a chargeback is initiated without contacting us, we reserve the right to:

suspend the customer account during investigation
refuse future service if abuse is detected

Chargeback abuse, fraud, or false claims may be reported to relevant parties.

10) User Accounts

If you create an account with us, you are responsible for:

keeping your login credentials secure
maintaining accurate personal information
all activity occurring under your account

We are not liable for losses arising from unauthorised access caused by user negligence.

11) Prohibited Activities

You must not:

attempt fraud, payment abuse, or chargeback fraud
exploit bugs or attempt unauthorised access to the Website
resell keys/codes unless authorised
use automated systems to disrupt Website operations
engage in abusive behaviour toward staff/support

We may suspend accounts and cancel orders for violations.

12) Intellectual Property

All content on this Website (logos, design, text, graphics, layout) is owned by or licensed to AllCDKeys.co.uk and protected under intellectual property laws.

You may not copy, reproduce, republish or distribute any content without permission.

13) Limitation of Liability

To the maximum extent permitted by law:

We are not liable for third-party platform issues (Steam, Xbox, PlayStation, EA, Ubisoft, etc.)
We are not responsible for region restrictions if the customer does not check product details
We are not responsible for system incompatibility
We are not liable for indirect or consequential losses

Our total liability is limited to the amount paid for the product in the related order.

14) Changes to Products & Website

We may update or discontinue products, features, or parts of the Website at any time without notice.

15) Changes to These Terms

We may update these Terms from time to time.
The updated version will be posted on this page and will apply from the effective date shown above.

16) Governing Law

These Terms are governed by the laws of the United Kingdom.
Any disputes will be handled in accordance with UK law and relevant courts/jurisdiction.